How do I place an order?
To place an order:
- Browse our products and click "Order Now" on any item
- You'll be redirected to WhatsApp to complete your order
- Provide your details and delivery address
- Make payment via M-Pesa (Paybill: 714888, Account: 110351)
- We'll confirm your order and arrange delivery
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 1 hour of placing it. Contact us immediately via email at info@brineksolutions.co.ke. After 1 hour, orders enter processing and cannot be modified.
What are your delivery areas and times?
We deliver nationwide across Kenya:
- Nairobi: Same-day delivery for orders before 2 PM
- Major Towns: 1-2 business days (Nakuru, Mombasa, Kisumu, Eldoret)
- Other Areas: 2-4 business days
Delivery times are Monday to Saturday, 8:00 AM to 8:00 PM.
How much does delivery cost?
Delivery costs vary by location:
- Nairobi CBD: Free delivery for orders above Ksh 5,000
- Nairobi Other Areas: Ksh 200-500
- Major Towns: Ksh 300-800
- Remote Areas: Calculated based on location
Exact delivery costs will be confirmed when you place your order.
What payment methods do you accept?
We currently accept:
- M-Pesa: Paybill 714888, Account 110351
- Bank Transfer: Details provided upon request
- Cash on Delivery: Available for Nairobi orders only (additional fee applies)
All payments must be confirmed before delivery.
Is it safe to pay via M-Pesa?
Yes, paying via M-Pesa is completely safe. We use official Paybill numbers that are registered and verified. Always ensure you're using our official Paybill number: 714888 and account number: 110351.
We'll never ask for your M-Pesa PIN or personal banking details.
What is your return policy?
We offer a 14-day return policy for most products:
- Items must be in original condition with packaging
- Include all accessories and documentation
- Provide original receipt or proof of purchase
- Defective items are replaced immediately
- Return shipping costs may apply for non-defective items
See our full Return Policy for details.
Do your products come with warranty?
Yes, most of our products come with manufacturer's warranty:
- Electronics: 1-year warranty
- Home Appliances: 2-year warranty
- Mobile Devices: 1-year warranty
- Accessories: 6-month warranty
Warranty details are provided with each product. Keep your purchase receipt for warranty claims.
How can I track my order?
You can track your order by contacting us via email:
- Email: Send inquiry to info@brineksolutions.co.ke
- Include your order number and full name
- We provide order confirmation and delivery updates via email
What should I do if I receive a damaged product?
If you receive a damaged product:
- Contact us immediately within 48 hours of delivery via email
- Send photos of the damaged product and packaging to info@brineksolutions.co.ke
- Do not use the product
- We'll arrange for pickup and replacement
- Replacements are processed within 2-3 business days
Do you offer assembly services for office furniture?
Yes, we offer professional assembly services:
- Basic Assembly: Included with all furniture purchases
- Complex Setup: Additional fee may apply for elaborate office setups
- Installation: Our team will set up and ensure everything is properly installed
- Instructions: We provide assembly instructions with all products
Can I get custom office furniture solutions?
Yes, we offer custom furniture solutions:
- Custom Design: We can design furniture to your specifications
- Bulk Orders: Special pricing for large office setups
- Space Planning: Free consultation for office layout
- Corporate Packages: Complete office setup packages available
Contact us at info@brineksolutions.co.ke for custom solutions.
